Customer Experience Manager

To instate a Customer Centric Culture within GlobeMed. Design, streamline, monitor and continuously improve the processes, systems and knowhow in support of consistent Excellent Customer Experience throughout all touchpoints. Collect the data through multichannel and by properly involve the guarantor’s and insured members. Ascertain that data collected is then properly analyzed, interpreted and acted upon in order to correct any mishaps or shortcomings. This is not to overlook need to capitalize on improvement opportunities.


Managerial Skills:

  • Master Degree is a must
  • 10 years of experience in management
  • Customer-Centric
  • Relationship Management
  • Problem solving
  • Stress management
  • Time management
  • Strong Negotiation skills
  • Organization skills


Technical Skills:

  • Details oriented
  • Ability to analyze and understand the standards of the job
  • Business details Knowledge to master the Customer’s journey highlights
  • Proficiency in spoken and written English, French and Arabic
  • Public speaker
  • Confidentiality


Personal Attributes:

  • Very good Team player
  • Positive spirit
  • Patience & perseverance
  • Ability to Train, Coach and Support others
  • Ability to communicate results in a simple way
  • Have good relationships with the upper, senior and middle management
Medical Coding Officer

Acquires the Medical Coding know-how and performs the coding tasks needed for the development, maintenance and updates of different coding lists and related mapping needed in the organization in order to ensure the coding compliance, provides medical coding technical support in different projects related to the managed health care  with the guidance and the supervision of the coding director.


  • Bachelor degree in nursing
  • Minimum 2 years of experience in the health care field
  • Willing to travel when needed
  • Presentation skills
  • Willing to learn and expand in the medical coding
  • Organized and meticulous about details
  • Ability to transfer knowledge
  • Fluent in English
  • Good verbal and written communication skills
  • Work Under Stress and maintain a professional attitude
  • Computer literate with good MS Office skills
Product Implementation Officer

Product Implementation Consultant will integrate our Professional services team whose main role is to provide services to our clients to empower their business for success.



  • Bachelor’s degree in Engineering, Computer Science., MIS,  or equivalent
  • Ability to travel up on a regular basis – up to 60% - to be at the client’s site for implementations
  • 3+ years of work experience
  • Previous consulting experience with a consulting/software company
  • Strong record of academic achievement
  • Prior exposure to health insurance industry is a plus
  • Excellent verbal and written communication skills.
  • Technical writing skills.
  • Excellent time management and organizational skills
  • Ability to successfully manage multiple projects and priorities
  • Excellent leadership skills and propensity to facilitate a collaborative environment
  • Ability to build rapport and trust with clients.
  • Ability to adapt to client communication styles and personalities
Medical Director


The Medical Director supervises the strategic and day to day activities of the medical, dental, pharmacy and coding departments. He/she will be ensuring continuous improvement to processes that optimize GlobeMed functions and systems. Also, he/she sets clear strategic vision for the system continuous evolution and development of the organization, as well as assists in setting-up or modifying corporate policy and procedures related to medical services provided by GlobeMed.



  • Medical Doctorate, with official registration at the Lebanese Order of Physicians (LOP)
  • Minimum 5 years’ experience in healthcare field experience
  • Knowledge of the medical coding procedure and the different coding systems and standards: ICD9-CM, ICD10, ICD10-AM, ICD10-CM, CPT4, ACHI and DRGs...
  • Computer literate with good MS Office skills
  • Fluent in Arabic, French and English
  • Understand how and when to escalate issues
  • Good written and oral communication skills
  • Good organizational and follow-up abilities
  • Inquisitive and meticulous about details
  • Ability to work independently and as part of a team with capability to transfer knowledge
  • Ability to manage priorities and multi-task as necessary in a timely and collaborative manner
  • Ability to work Under Stress and maintain a professional attitude
  • Ability to coordinate between different units
  • Confident and comfortable with public speaking, presentations and training
  • Confidentiality
BI Developer

The BI Developer’s role is to develop and test Business Intelligence applications integrated with the enterprise data warehouse and the source databases. In addition, he/she will be in coordination with the Business Intelligence Team Leader and his team to ensure timely completion of projects’ deliverables to the end user. 


  • Bachelor Degree in computer science or related fields.
  • 2-6 years of relevant business intelligence development experience.
  • Good experience in used technologies, related certifications are a plus
  • Understanding of Customer requirements and ensure delivery to these requirements
  • Knowledge of Data warehouse fundamentals.
  • Relevant experience in BI tools development; Tableau/Qlikview is a plus.
  • Relevant experience in ETL  development; Talend is a plus.
  • SQL experience is a must.
  • PL/SQL development experience is a plus
  • Experience in health-related business or insurance (preferably medical insurance) is a plus
  • Ability to work in a team environment
  • Analytical thinking and Strong troubleshooting skills
  • Ability to Work under pressure.
  • Effective communication skills, oral and written
  • Fluent in English and Arabic, French is an asset
Claims Audit Officer

Manage and have overall performance accountability for the Claims Audit and Special Investigation Unit (SIU) department. Responsible for setting-up and Operationalizing the Claims, Audit and SIU Program, and associated processes and tools across all GlobeMed Operations.


• Bachelor’s Degree in Forensic Science, Criminal Justice, Healthcare, Medicine, Nursing or a related field or equivalent experience preferred.
• Leadership skills, assertive with self-confidence and strong personality
• 5+ years of experience in professional liability, legal implications, fraud, insurance contracts, Health Claims Management, medical processes and ICT tools • Knowledge of health care fraud and abuse laws and regulations
• Demonstrated understanding of common fraud schemes and the ability to review and evaluate assigned referrals and apply appropriate investigative strategies as needed.
• Strong knowledge of standard industry coding guidelines such as CPT, HCPCS, ICD 10 and NCCI.
• Ability to independently develop and present verbal and written investigative and management reports.
• Demonstrated business acumen, including the ability to see the 'big picture' as well as the relationship of very detailed and specific business issues

Software Project Manager

The ICT Project Manager will be part of the ICT team overseeing the full project management life cycle for the development and implementation of strategic organization wide projects. The ICT Project Manager will assist in the development of companywide processes, procedures and templates to streamline the project management process. The ICT Project Manager will supervise the execution of the Project Life Cycle and enforce the company’s policies and procedures.


  • Bachelor degree in Computer Science, Industrial Engineering or Business
  • PMP Certification is required
  • 7-11 years of experience in Project Management in a dynamic environment
  • Prior exposure to Health Insurance industry is a plus.
  • Strong organizational, problem-solving analytical skills
  • Able to work under pressure and strict deadlines
  • Multitasking skills
  • Strong team Leadership skills
  • Exceptional communication skills (written and verbal)
Business Analyst

The Business Analyst main role is to conduct needs analysis & opportunity definition, provide alternative solutions.

The Business Analyst also assists in determining the requirements of a project, document & communicate them clearly & making them available to all stakeholders.

After thorough understanding of the client’s needs, essential tasks performed by the Business Analyst involve encouraging the identification of areas that need updating or re-engineering, often working in tandem with the ICT department.


  • University degree (BS)  in Computer Science or related field of study or Business  - Master degree is a plus
  • Experience in Business Process & Business Computer
  • Certified Business Analysis Professional  (CBAP) is a plus
  • Modeling notation (UML, Structured, BPMN)
  • Knowledge of software development lifecycle (SDLC)
  • Ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets.
  • Has a good understanding of the business environment
  • Detail oriented and committed to a high level of accuracy
  • Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
IT Director

Provide the leadership, vision, and direction for the Application Services team acting as a dynamic leader, excellent communicator, having demonstrable expertise in project management, and above all being customer and team focused. Manage and supervise assigned technical and support staff. work closely with stakeholders from across the College to define and implement technology enhancements and solutions. Responsible for planning, implementation, and programming of applications systems, including overall design, development, integration and maintenance.

The director will work closely with staff, especially managers, to assess the needs of users within the context of their business environment.


 · Bachelor Degree in engineering or computer science or equivalent

. MBA or EMBA is plus

· 10 years of experience in IT management field

. Analytical and problem-solving skills

. Management and leadership skills

. Decision-making skills

Negotiations skills

. Interpersonal and communication skills

Technical Writer

Compose clear and coherent technical information, discuss commercial and industrial products and services, write instruction manuals for users, and possess complete understanding of a company's products and applications. Technical writers create operating instructions, how-to manuals, assembly instructions, and "frequently asked questions" pages to help technical support staff, consumers, and other users within a company or an industry.



  • Bachelor’s degree in Management Information System (MIS)
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Firm understanding of the systems development life cycle (SDLC)
  • Experience TecDoc tools to create documentation
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Database Architect

The Database Architect will be responsible for the management of all databases, design strategies for enterprise database systems and set standards for operations, programming, and security. He/She will Design and construct large relational databases and integrate new systems with existing warehouse structure and refine system performance and functionality.



  • University degree (BS) in Information Management, Computer Science, or related fields. Master degree is a plus
  • In-depth knowledge of data systems and database methodology, design and modeling
  • Minimum 6 Years of Experience
  • Has a good understanding of the business environment
  • Detail oriented and committed to a high level of accuracy
  • High level of analytical and creative skills
  • Strong written and verbal communications skills. Able to work in a fast changing environment and multitask
Software Development Manager

Responsible for all aspects of development and support for insourced and outsourced application software, including: the development methodologies, technologies (language, databases, and support tools), development and testing environments, and management of the application development staff and projects workload.


• Bachelor's degree in Computer Science or related field
• 10 years of Application Development Experience required.
• Must have at least 7 years of experience working through the design, development, release cycle, and delivering software products
• Ability to communicate at different levels, using different communication tools.
• Fluent in English and Arabic, French is an asset.
• Self-Motivated, organized and well structured.
• Work Under Stress and maintain a professional attitude.
• Ability to manage multiple priorities and deadlines in a dynamic, fast-paced environment.

Quality Assurance Coordinator

The Quality Assurance Coordinator is responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy and /or external systems.


· Bachelor’s degree in Computer Science or Business Computer.

· Minimum 2 years of experience in Quality Assurance, preferably in a healthcare related business

· Knowledge in Oracle/Web development is a must (SQL, PL/SQL)

· Customer-oriented and service-minded

· Capable of understanding and overcoming different cultural and language obstacles to provide solutions that satisfy corporate, regional, and local objectives.

Director of Software Development

Manage the relationship between development teams and upper management, estimate project budgets, schedule project timelines, arrange for resources and also help in solving technical problems as and when needed


· Bachelor’s or Master’s degree in Computer Science or related field

· Must have at least 10 years’ experience working through the design, development and delivering software products

· Strong leadership and problem-solving skills

· Strong understanding of the software development life cycle

· Willingness to dive into the software environment and technical issues

· Strong organizational skills with excellent attention to details

· Background in health insurance is a plus

· Well organized, excellent communication skills in English and Arabic, French is a plus

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Maintain our leadership as a pacesetter and a benchmark reference in the management of healthcare benefits.


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